REFUND POLICY
A legal disclaimer
At Entsho Kota Factory & Kofi Bar, we are committed to providing high-quality food and beverages. However, we want to inform our customers of the following:
Food Allergies
While we take precautions to prevent cross-contamination, we cannot guarantee that any item is completely free of allergens. Customers with food allergies or sensitivities are encouraged to inform our staff prior to ordering.
Menu Item Availability
Menu items and prices are subject to change based on availability. We strive to keep our menu updated, but we cannot guarantee the availability of all items at all times.
Nutritional Information
While we provide nutritional information for our menu items, variations may occur due to factors such as ingredient sourcing and preparation methods. We encourage customers to consider this information as a guide and consult with our staff for any specific dietary needs.
Customer Satisfaction
We are dedicated to providing a positive experience. If you have any concerns about your order, please contact our team for assistance.
By dining at Entsho Kota Factory & Kofi Bar, you acknowledge and accept this disclaimer. Thank you for your understanding and support!
Refund Policy - the basics
Return Policy
At Entsho Kota Factory & Kofi Bar, we prioritize customer satisfaction and believe in the quality of our food and beverages. Therefore, we offer a flexible return policy. If you are not completely satisfied with your order, you may return your meal within a day of purchase for a full refund or exchange. We want to ensure that you enjoy every experience with us!
Exceptions
At Entsho Kota Factory & Kofi Bar, we value our customers and want you to be completely satisfied with your experience. Unlike our standard policy, we do allow returns or exchanges for orders that do not meet your expectations. If you receive a product that is damaged or unsatisfactory, please reach out to us within days of your purchase, and we will gladly process a return or exchange. Your satisfaction is our priority!
Refund Policy
At Entsho Kota Factory & Kofi Bar, we are committed to ensuring customer satisfaction. Below is our Refund Policy outlining the conditions under which refunds may be issued:
Timeframe for Requests
- Customers must request a refund within [insert timeframe, e.g., 24 hours] of the purchase date. Requests made after this period may not be eligible for a refund.
Eligibility for Refunds
Refunds will only be issued under the following conditions:
The order was incorrect (i.e., items received do not match the order placed).
The product was defective or not up to our quality standards.
The order was not received (in the case of delivery).
Full or Partial Refunds
Refunds will be issued in full for eligible items, excluding any applicable delivery fees.
Partial refunds may be granted in cases where a portion of the order was unsatisfactory, but the rest was acceptable.
Process for Requesting a Refund
To request a refund, please contact us at 060507572 with your order details and a description of the issue.
Our team will review your request and respond within a day of business
Refund Method
Approved refunds will be processed back to the original payment method used for the transaction. Please allow a day of business for the refund to reflect in your account.
Non-Refundable Items
Please note that gift cards, promotional items, and special orders may be eligible for a refund.
Thank you for choosing Entsho Kota Factory & Kofi Bar! We appreciate your understanding and support.